At Reuzel, we aim to make your return process as smooth as possible. Please read the following policy carefully to understand your rights and obligations when returning a product.

Eligibility & Timeframe

You may return new, unopened items within 14 days of delivery for a full refund. We’ll also cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Return labels are only issued by our customer service team via email and must be requested by the customer. To request a return, please contact us at info@reuzel.de with your order number and reason for return.

Refund Timeline

Once your return label has been issued and the product has been returned and inspected, we aim to process your refund within 14 days.

This timeline includes:

• Return shipping time (typically 5 business days)
• Internal processing (5 business days)

• Bank processing time (4 business days)
  

Return Conditions

To qualify for a refund, returned products must:

• Be unused
  
• Be in original, undamaged packaging

• Remain sealed, if applicable

Returns that do not meet these criteria may not be eligible for a refund.

Who Pays for the Return Shipping?

• If Reuzel is at fault (e.g. incorrect item, damaged goods, production error or carrier damage/loss), we will cover the full return shipping costs and issue a full refund.
  

Important Notes

• Refunds are only issued after the returned goods have been received and approved by our team.

• We do not provide pre-paid return labels unless the return is due to a fault on our part.

• We strive to process all eligible refunds as quickly as possible, and always within 14 days of receiving your return.

Right of Withdrawal

Withdrawal Period
Consumers are entitled to a right of withdrawal within 14 days.

Delivery Terms
All items from a single order are generally shipped together in one delivery to the consumer.

Seller Information:
Name: Joram van der Geer
Address: Nieuwe Binnenweg 104, 3315 BD Rotterdam, The Netherlands
Phone: +31 6 - 10 48 21 25
Email: info@reuzel.de

Electronic Withdrawal via Website:
No. Withdrawals must be submitted via email.

Installment Payment via Third-Party Providers:
Not available.

Return of Goods:
Returns must be arranged by the consumer. Reuzel will provide a return authorization for the customer.

Return address:
Reuzel
c/o Efalock Professional Tools GmbH
Gattingerstraße 20
97076 Würzburg
Germany

Return Shipping Costs
The direct costs of the return are the responsibility of the customer, unless an error was made by our service.

Free Return Labels
We do not provide free return labels, unless the return is due to an error on Reuzel’s part.

Right of Withdrawal for Business Customers
The right of withdrawal is not excluded for business customers.

Products Excluded from the Right of Withdrawal
Currently, we do not offer any products that are excluded from the right of withdrawal.