Mind your Head

Returns & Product Guarantee

RETURN POLICY

We strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your item, please review our return policy below:

Return Eligibility

  • Return Window: Returns are accepted within 7 days of receiving your order, or within 14 days from the order placement date.
  • Condition of Items: Returned items must be in their original, unopened packaging and in a sellable condition.
  • Return Shipping: The customer is responsible for all return shipping handling and costs.

Damaged or Defective Products

  • If you receive a product that is damaged or has quality issues, please contact us at info@reuzel.de.

  • We will gladly provide a replacement or a full refund for items that arrive damaged or do not meet quality standards. To initiate this process, please email us with your order number and a description of the issue.

Return Process

  • To initiate a return, please contact our customer service team at info@reuzel.de within the 14-day return window.

  • Be prepared to provide proof of purchase, including your order number and, if applicable, photos to assist with the return process.

  • All returns should be sent to the following address:
    Schorem c/o Reuzel Germany
    Nieuwe Binnenweg 104, Rotterdam, 3015 BD, Niederlande

Refunds

  • Refunds for eligible returns will be issued to the original form of payment, less any applicable shipping costs, once we receive and inspect the returned item.

  • Please allow several business days for the refund to be processed and reflected in your account.

We appreciate your understanding and cooperation with our return policy. Please feel free to reach out with any questions or concerns—we're here to help!

We appreciate your understanding and cooperation with our return policy and look forward to assisting you with any questions or concerns you may have.